Managing Difficult People – Module 01

Module 1, Difficult types, win-lose and soft assertion, explores the variety of ways people can be difficult and locates most conflicts within a dominate versus avoid-domination matrix (win-lose). It helps participants understand interpersonal difficulties as clashes of coping styles and outlines a ‘soft assertion’ approach in which we search for mutual needs-based agreements and solutions.

Module 1, Difficult types, win-lose and soft assertion, explores the variety of ways people can be difficult and locates most conflicts within a dominate versus avoid-domination matrix (win-lose). It helps participants understand interpersonal difficulties as clashes of coping styles and outlines a ‘soft assertion’ approach in which we search for mutual needs-based agreements and solutions.